Currently shipping exclusively within South Africa. International expansion pending.
Casablunta
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Last Updated: January 14, 2026
At Casablunta, The Higher Standard extends to every aspect of our operation—including how we handle returns, exchanges, and refunds. This policy outlines the protocols governing post-purchase adjustments. Because our artifacts are crafted with intentionality and precision, often on a made-to-order basis, we maintain structured return conditions designed to balance your rights as The Resident with the integrity of our craft.
Please read this policy carefully before placing your order. Your purchase constitutes acceptance of these terms.
Because every artifact is crafted on demand—specifically commissioned for your order—we operate on a made-to-order model that minimizes waste and honors sustainability. This architectural approach to production means that once an artifact enters the manufacturing pipeline, resources, labor, and materials have been allocated exclusively to fulfill your commission.
As such, we do not offer refunds or exchanges for:
We strongly encourage you to consult our Size Guide and product descriptions carefully before commissioning your garment. If you have sizing questions, contact our support team at support@casablunta.com prior to purchase.
We are committed to delivering artifacts of impeccable quality. Exchanges or refunds are processed strictly for:
This includes:
This includes:
This includes:
You have 7 calendar days from the date of delivery to report any defects, errors, or discrepancies. Claims submitted after this window will not be honored unless exceptional circumstances apply (to be assessed at our sole discretion).
To report an issue, email support@casablunta.com with:
For hygiene, safety, and standard industry protocols, the following items are final sale and cannot be returned or exchanged under any circumstances:
To qualify for a return or exchange, artifacts must meet the following conditions:
We reserve the right to refuse returns that do not meet these standards. Items returned in unsatisfactory condition will be sent back to you at your expense, and no refund will be issued.
A logistics fee of R150 applies to all approved online returns and exchanges processed within South Africa. This fee covers:
This amount will be deducted from your final refund. For example, if you return an artifact purchased for R500, you will receive R350 after the logistics fee is applied.
The logistics fee is waived if the return is due to our error, including:
To initiate a return or exchange, follow this protocol:
Step 1: Contact Support
Email support@casablunta.com within 7 days of delivery with the following information:
Step 2: Await Authorization
Our team will review your request and respond within 2 business days. If approved, we will provide:
Do not ship items back without authorization. Unauthorized returns will not be processed and will be returned to sender at your expense.
Step 3: Package the Artifact
Securely package the artifact in its original packaging (or suitable alternative). Include:
Step 4: Courier Collection
We will arrange courier collection from your provided address within 3-5 business days. You will receive tracking information once the courier collects the package.
Step 5: Inspection & Processing
Upon receipt at our facility, we will inspect the artifact to verify it meets return conditions (see Section 4). Processing typically takes 5-7 business days from receipt.
Once your return is approved, a refund will be issued to your original payment method within 10 business days. The refund amount will equal Purchase Price - Logistics Fee (R150) (unless the return is due to our error, in which case the full amount is refunded). Note: Original shipping fees are non-refundable unless the return is due to our error.
You will receive email confirmation once the refund has been processed. Depending on your financial institution, it may take an additional 3-7 business days for the refund to appear in your account.
Partial refunds may be granted at our discretion in cases where items are returned with minor damage or missing tags, items show signs of wear beyond brief try-on, or the artifact is returned outside the 7-day window but we elect to accept it as a goodwill gesture.
Exchanges are processed for defective items, production errors, or wrong items dispatched. We do not offer exchanges for change of mind or incorrect size selection.
If you require an exchange, follow the return initiation process outlined in Section 6 and specify your desired replacement size or item. We will verify stock availability and process the exchange upon receipt of the returned item.
Replacement items will be shipped at no additional cost if the exchange is due to our error. If exchanging for a different item or size due to Resident preference (and we elect to permit it as a goodwill gesture), standard shipping fees apply.
International Residents are responsible for all return shipping costs, customs fees, and duties. The logistics fee does not apply to international returns; however, you bear the full cost of return postage. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit. Refunds will only be processed once the returned artifact has been received and inspected at our South African facility.
If your artifact arrives damaged due to shipping mishandling, contact us immediately at support@casablunta.com with photographic evidence and retain all original packaging and materials. We will arrange for courier collection and issue a full refund or replacement at no additional cost.
If we dispatch the wrong item, size, or color, we take full responsibility. Contact us within 7 days and we will arrange immediate courier collection at our expense, ship the correct item with expedited delivery, and waive all logistics fees and shipping costs.
Once an artifact has been dispatched and tracking shows delivery confirmation to the provided address, Casablunta is not liable for lost or stolen packages. We recommend providing a secure delivery address, requesting signature confirmation for high-value orders, and contacting the courier directly to initiate a claim if your package is marked delivered but not received.
We reserve the right to deny refunds or exchanges if the artifact does not meet return conditions outlined in Section 4, the return request is submitted outside the 7-day window without extenuating circumstances, the item is categorized as final sale (Section 3), or fraud or abuse of the return policy is suspected. If your refund is denied and you believe the decision was made in error, you may appeal by contacting support@casablunta.com with additional information. We will review your case and provide a final determination within 5 business days.
As an alternative to refunds, Residents may elect to receive store credit equivalent to the full purchase price (logistics fee waived). Store credit is issued as a digital voucher code, is valid for 12 months from issuance, can be applied to any future purchase, and is non-transferable and cannot be redeemed for cash.
This policy operates within the framework of the Consumer Protection Act 68 of 2008 (South Africa). Nothing in this policy limits your statutory rights as a consumer, including your right to receive goods of acceptable quality or to seek recourse for defective products. If you believe your consumer rights have been violated, you may contact the National Consumer Commission or pursue remedies through the appropriate legal channels.
Casablunta reserves the right to modify this Return Standard at any time. Changes will be posted on our website with an updated "Last Updated" date. Your purchase constitutes acceptance of the policy in effect at the time of transaction.
For all return, exchange, or refund inquiries, contact The Collective: