At Casablunta, delivery is not merely logistics—it is the final structural element connecting The Collective to The Resident. This Transit Protocol outlines our shipping methodology, timeframes, and standards. Every garment follows a precisely engineered path from commission to delivery, ensuring The Higher Standard is maintained throughout the journey.

1. Architectural Crafting (Just-In-Time Production)

We operate on a Just-In-Time (JIT) production model designed to minimize waste, reduce environmental impact, and ensure precision engineering. Every garment is crafted specifically for you upon order confirmation. There is no mass production; there is only commissioned creation.

1.1 Production Timeline

Your order progresses through the following phases:

• Production Phase: 5–10 business days for crafting, quality control, and finishing. This timeframe accounts for fabric preparation, printing, assembly, and multi-stage inspection.
• Transit Phase: 2–4 business days for domestic delivery once dispatched from our facility (applies to South African addresses).
• Total Delivery Window: Expect arrival within 7–14 business days from order confirmation.

Business days exclude Saturdays, Sundays, and South African public holidays.

1.2 Production Variability

During peak periods (holiday seasons, promotional campaigns, or high-volume events), production timelines may extend by an additional 3–5 business days. We will communicate any significant deviations from the standard window via email.

2. Delivery Zones & Coverage

2.1 Domestic Shipping (South Africa)

We provide comprehensive coverage across South Africa. Delivery to major urban centers (Johannesburg, Cape Town, Durban, Pretoria) typically adheres to the 2–4 business day transit window. Remote, rural, or outlying areas may experience extended transit times of up to 7 business days.

2.2 International Shipping

The Collective extends its reach globally. International transit times vary by region:

• Africa (SADC): 7–14 business days
• Europe & United Kingdom: 10–21 business days
• North America: 14–28 business days
• Asia & Oceania: 14–28 business days

Note: International transit windows exclude time held for customs clearance in the destination country.

3. Financial Thresholds & Rates

• Standard Domestic Delivery: A flat rate of R100 is applied to all South African orders under R1,000.
• Complimentary Service: Free shipping is provided on all domestic orders over R1,000.
• International Shipping: Rates are calculated in real-time at checkout based on destination, weight, and volume.

Due to our JIT model, expedited or overnight shipping is not currently available.

4. Order Processing & Dispatch

• Order Confirmation: Issued via email immediately upon successful payment.
• Production Entry: Orders enter the crafting queue within 24 hours of confirmation.
• Dispatch Notification: Once the quality control phase is complete, you will receive a notification containing your courier details and tracking link.

5. Tracking Blueprints

Real-time visibility is a standard of The Collective. Your tracking link provides updates from the moment the package is scanned into the courier network. Please allow up to 24 hours from receipt of the dispatch notification for the tracking blueprint to reflect accurate data.

6. Delivery Execution

• Verification: A signature is required upon delivery to ensure the artifact reaches its rightful Resident.
• Attempts: Our couriers will make two delivery attempts. If unsuccessful, the package will be held at a local depot for 5 days before being returned to our facility.
• Reshipment: Packages returned to us due to failed delivery attempts or incorrect address data will incur a reshipment fee.

7. Address Accuracy

The Resident is responsible for providing a valid physical street address for delivery. We do not deliver to P.O. Boxes, Private Bags, or military/diplomatic APO/FPO addresses. Inaccurate or incomplete address data may result in significant delays or loss for which Casablunta cannot be held liable.

8. Customs, Duties & International Fees

For Residents outside of South Africa, your order may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in our pricing or shipping rates and are the sole responsibility of The Resident. Casablunta has no control over these charges and cannot predict their amount.

9. Delivery Exceptions (Lost or Damaged Items)

If your package is marked as delivered but you have not received it, or if an artifact arrives damaged, you must contact support@casablunta.com within 48 hours. We will initiate a formal investigation with the courier service.

10. Force Majeure

Casablunta is not liable for any delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, government-mandated restrictions, strikes, or failures of third-party logistics networks.